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The #1 Challenge for CHAMBERS in the 21st century
The traditional service economy is changing into an experience economy around the world. People don't want to just receive good service, they are looking to experience it. It's hard at first to understand the difference between receiving and experiencing good service, but if you think in terms of some engaging service you currently enjoy and the difference between that and buying self-service gas for your car, you will have your first clue.
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