http://net-teams.net/nti/Display.cfm/5024 At some point in your eBay selling life, one of your customers is going to send you a complaint. As long as you respond to it properly, however, it’s easy to keep a complaint from turning into a crisis. Sat, 20 Jun 2009 05:50:42 PST en-us http://net-teams.net/nti/Display.cfm/5024 http://net-teams.net/nti/Display.cfm/5024 Sat, 20 Jun 2009 05:50:42 PST