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Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
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 Steve Selengut - Senior Investment Instructor at Kiawah Golf Investment Seminars - Teo is the go to guy for web marketing approaches for professionals. His design and coordination of content have increased my website hits two or three times--- and we've only just begun. Teo has provided similar effective redesigns for my business associates. - February 1, 2011, Steve was Teo's client |
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