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Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
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LinkedIn Recommendation:
 Felice Amon - SEO Account Manager at Gadgetron - I have been watching Teo's business grow over these last few years and am amazed at how he keeps coming up with new applications and marketing. I really don't know how he can do all this! But, I finally hire him to do some Google marketing for my company, and we were on the first page of Google in less than a week. I am amazed. I am now working with him regularly and don't see that changing! Great work! - March 15, 2012, Felice was Teo's client |
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