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Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
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LinkedIn Recommendation:
 Melissa English - Lifestyle and Sugar Coach - Teo has extensive knowledge in so many areas of internet navigation and website architecture. I recommend him highly for consulting on these topics. If you're looking for a faster way to reach more prospects on the net, Teo can show you how. He also has several great services he provides people for no charge. Check out www.articleadvocates.com - January 14, 2011, Melissa was with another company when working with Teo at Net-Teams, Inc. |
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