 |
Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
|
|
|
|
LinkedIn Recommendation:
 Martin Connell - President at Coupons for the Hungry, LLC - Teo has an amazing grasp for technology and social media. I believe he could build just about anything when it comes to programming data information and integration systems. Some of his recent programs and systems are truly groundbreaking. It is just a matter of time before his name is going to be uttered in the same breath as Google and Microsoft. Keep up the hard work Teo! - December 15, 2009, Martin was a consultant or contractor to Teo at Net-Teams, Inc. |
|
Featured [user documentation] Articles:
|
|
