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Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
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LinkedIn Recommendation:
 Leonarda Wrye - Web Developer at Taggart Transcontinental - I don't know where to start with Teo... Just so much to say. I thought you could just build a website and the money would start rolling in, but Teo straightened me out on that up front. It's a lot more work than I thought it was. I am glad I worked with him before I made any big plans to quit my job. I do have a great business plan now, and know EXACTLY how to get to my goal of working at home... gotta get to it! Thanks Teo! - March 17, 2012, Leonarda was Teo's client |
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