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Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
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LinkedIn Recommendation:
 Courtney Stone - Market Developer at Optanium - I launched a new business part time and was looking for some ideas on how to make it easy to manage from home. I found Teo at eWorkshopCourses.com and began learning about web marketing and realized there really is so much to learn, but it was all right there! I like his GET UNSTUCK message for the site. I was stuck, and Teo got me unstuck fairly quickly! - March 15, 2012, Courtney was Teo's client |
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