 |
Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
|
|
|
|
LinkedIn Recommendation:
Doug Smart - Author, speaker, exec coach. 20+ yrs expertise worldwide teaching how to identify personal strengths for success. -
Teo Graca is a modern Renaissance Man with a deep intellect and a gift for bringing people together to make things happen. - May 9, 2013, Doug was with another company when working with Teo at Net-Teams, Inc.
|
|
Featured [user documentation] Articles:
|
|
