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Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
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LinkedIn Recommendation:
 Steven. Gill - Media and Creative Services at Northrop Grumman Technical Services - Teo's work with his Net-Teams and his ability to maximize the rankings and visibility of websites is amazing, His development of iTV is particularly notable. March 16, 2012, Steven. - worked directly with Teo at Net-Teams, Inc. |
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