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Great Technical Writing: Tell Your Users What To Expect
OVERVIEWIn your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.EXAMPLE: REVERSE OSMOSIS WATER FILTERI bought and installed a Reverse Osmosis water filter. The instructions told me to fill, and then empty (the instructions foolishly used the term "dump," which ...
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LinkedIn Recommendation:
 Maggie Steck - Associate Broker at Georgia Elite Realty - Teo is a highly reputable, very ingenious information architect and marketing expert. We are currently working together to help bring the latest technology for creating leads, prospects and customers to small, medium and large businesses. I highly recommend Teo for anyone that may need advertising, website design or custom web applications. - January 15, 2011, Maggie was with another company when working with Teo at Net-Teams, Inc. |
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