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How Poor In-house User Documents Cost You Twice & What To Do About It
OVERVIEWMany organizations produce in-house tools or modify commercially-available tools for their own use. These tools should get documented so they are of use to others in the organization.If this documentation is not created or is poorly written, it costs you twice:* The first cost (attributed to any poor user document) is the cost of answering the Users' questions (technical support).* The second cost, arises from the lost time of your employees trying to...
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LinkedIn Recommendation:
 Jonah William - Owner at Tessier Marketing - I thought I was well versed in social media before I found Teo. He has helped me round my skill set with great information only he seems to teach. I went on the web and looked for it later, but it's just not there. The ShareThis.com counters for instance, which definitely don't work right... can't find that anywhere, but it's easy to prove once you know what to test for! Teo really has a way of getting to what works and what works best! - March 17, 2012, Jonah was Teo's client |
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