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How Poor In-house User Documents Cost You Twice & What To Do About It
OVERVIEWMany organizations produce in-house tools or modify commercially-available tools for their own use. These tools should get documented so they are of use to others in the organization.If this documentation is not created or is poorly written, it costs you twice:* The first cost (attributed to any poor user document) is the cost of answering the Users' questions (technical support).* The second cost, arises from the lost time of your employees trying to...
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