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How Poor In-house User Documents Cost You Twice & What To Do About It
OVERVIEWMany organizations produce in-house tools or modify commercially-available tools for their own use. These tools should get documented so they are of use to others in the organization.If this documentation is not created or is poorly written, it costs you twice:* The first cost (attributed to any poor user document) is the cost of answering the Users' questions (technical support).* The second cost, arises from the lost time of your employees trying to...
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LinkedIn Recommendation:
 Karin Carros - Social Media Manager at General Forge and Foundry - I am working with Teo on an relationship management system (RMS) to allow my sales staff and customers to interact through my website. He always comes up with the right questions to make me think through the process and always has great ideas on how the system can handle them. For any RMS project, you can't go wrong with Teo. - March 19, 2012, Karin was Teo's client |
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