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How Poor In-house User Documents Cost You Twice & What To Do About It
OVERVIEWMany organizations produce in-house tools or modify commercially-available tools for their own use. These tools should get documented so they are of use to others in the organization.If this documentation is not created or is poorly written, it costs you twice:* The first cost (attributed to any poor user document) is the cost of answering the Users' questions (technical support).* The second cost, arises from the lost time of your employees trying to...
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LinkedIn Recommendation:
 Kay Nikookary - Marketing and Brand Specialist - Information Architect! What a perfect title for the man that knows so much about technology, execution, business strategy and how to put it all together to make huge strides for your organization. I have seen Teo at work and would recommend him to anyone seeking a dynamic speaker on the diverse and complex topic of technology, I would recommend Teo to anyone starting or restructuring their company to take advantage of technology and tap into the global marketplace. He is the ideal consultant, speaker, project leader! Teo is one of those rare gems that knows IT and can truly be the architect of your system; and yet explain it you, and others like me, that don't always understand or want to know the technology side of the picture. He is a very personable gentleman who knows his stuff and if you are considering a technology question, then you need to at least have a conversation with him - because he WILL add value for you! - August 17, 2008, Kay was Teo's client |
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