Excerpt From The Art Of Managing: Conflict Behavior Styles

Conflict occurs in situations in which people are interdependent, seek different outcomes, favor different methods to the same end, or perceive others are interfering with their ability for rewards or resources. A person’s behavior in conflict situations can be described by two basic dimensions—assertiveness and cooperation. Assertiveness is the extent to which the team member attempts to satisfy his own concerns. Cooperation is the team members attempt to satisfy the other p...

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