When Things Don't Appear To Be Flowing, Take A Second Look

On a recent trip to a conference, I sat next to a woman on the plane who had missed her last connecting flight due to some airline delays. As a result, Margaret was going to miss a bike tour of the Napa Wine Valley, which she had already paid for. Needless to say, she wasn't happy about it, as she would not get her payment back, nor have the fun experience she was looking forward to since she had business meetings scheduled the following day. She had fretted about it a great ...

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