 |
The New Approach to Customer Marketing |
 | 3 |
|
|
|
Submitted by Bella Mahaffey
| RSS Feed
| Add Comment
| Bookmark Me!
There has been a lot of buzz over the past few years about a new form of marketing for a new marketing world.
Marketers such as Seth Godin have led a high profile assault on traditional marketing.
The reason is simple – the consumer landscape has changed radically over the past 10 years and will continue to do so, because mass markets are fragmenting into niche markets.
This means that mass advertising becomes poorly targeted, and capturing a significant niche allows for cheaper and more productive marketing.
With the change in practice comes a shift in attitude, as “old” marketing gives way to priorities of the new.
In their book Radical Marketing, Glen Rifkin and Sam Hill lay out their own set of rules for what they term Radical Marketing:
The company CEO is the primary marketer
Simplify marketing management
Direct interaction with customers
Don’t rely on the averages of market research
Use only passionate marketers
Treat customers as individuals, not numbers
Permission build a community to market to
Rethink your targeting methods
Use common sense
Keep focused on your brand identity
This tends to reflect a more corporate view – that larger companies need to keep things simplified, and use staff who take a real and passionate interest in their work.
However, very niche market targeting is becoming the necessary life-blood for small business, where new marketing isn’t simply about repositioning within new markets, but instead about capturing a spirit of entrepreneurial enterprise – where small remains most profitable where companies remain customer focused.
In short, new marketing is as much a rejection of corporate marketing, with it’s impassionate image, disdain for the customer, and focus on numbers, not people.
New Marketing is therefore focused on a passionate customer-focused marketing concept, which is especially typified at Creating Passionate Users:
Focus on how the user kicks ass
Evangelize
Users have power
Users “own” the brand
Two-way conversation
Personal service
Word of mouth over advertising
In short, as the marketing environment changes, so marketing methods have to change – the mantra of New Marketing is that as markets become more vertical, then marketing must invest first in people.
|
|
|
|
|
LinkedIn Recommendation:
 Carl Madden - Search Engine Marketing Consultant at Osato Tree - There are many times I have been stuck on something, but now I that I am working with Teo Graca, I know I can get unstuck quickly. He has a way of getting at the meat of the solution to any problem when it comes to business planning. I really don't know anyone with such a well rounded skill set. I think that is what makes it possible for him to do what he does. I highly recommend Teo and Net-Teams! - March 15, 2012, Carl was Teo's client |
|
Featured [Entrepreneur] Articles:
|
|
